HOW DO I MAKE A PURCHASE?
Once you have chosen the item you wish to purchase, within the product range or from the wishlist click on ADD TO CART. You will be redirected to the shopping cart screen, where you can complete the transaction by clicking CHECK-OUT.
CAN I PURCHASE MORE THAN ONE ITEM AT A TIME?
Absolutely! From the shopping cart, you can browse through items, access tabs, and add additional items to your cart.
I ADDED AN ITEM TO MY CART BY MISTAKE. HOW DO I DELETE IT?
Access your cart and click on the "delete" symbol located next to the quantity of the item you want to remove.
I PUT AN ITEM IN MY CART WITH THE WRONG SIZE. DO I NEED TO REMOVE IT AND ADD IT BACK TO MY CART?
Yes, you must remove the wrong size from the cart and add the correct one.
I ADDED THE ITEM I WANTED TO THE CART BUT THE QUANTITY IS INCORRECT. DO I NEED TO REMOVE IT AND ADD IT BACK TO THE CART?
No, the quantity is editable directly from the cart.
HOW DO I COMPLETE THE PURCHASE?
Once you have chosen all the items you want, go to the shopping cart and click CHECK-OUT. Fill out the recipient information screen and then the billing screen. Follow the directions to finalize payment and confirm your order.
ARE THERE ANY ADDITIONAL CHARGES?
No, the amount for shipping charges includes any customs fees.
HOW DO I KNOW HOW MUCH SHIPPING COSTS?
Shipping costs are calculated during order checkout, before payment. You can always refer to the "Shipping" section.
HOW ARE SHIPPING COSTS CALCULATED?
Shipping costs are automatically calculated based on the destination and weight of the items ordered. For orders above 10kg, shipping is free of charge (only customs fees are charged).
Shipping costs for orders up to 10kg:
ITALY: peninsular regions
10.00€ up to 3kg - 12.00€ up to 10kg
12.00€ up to 3kg - 15.00€ up to 10kg
EUROPEAN UNION - EUR 1: Austria, Belgium, Germany, Luxembourg and Netherlands
8.50€ up to 3kg - 11.00€ up to 10kg
EUROPEAN UNION - EUR 2: Denmark and France
11.00€ up to 3kg - 13.50€ up to 10kg
EUROPEAN UNION - EUR 2 extra: Switzerland and United Kingdom
67.00€ up to 3kg - 79.00€ up to 10kg - 50.00€ over 10kg
EUROPEAN UNION - EUR 3: Croatia, Czech Republic, Hungary, Poland, Serbia, Slovenia and Spain (Balearic Islands, Canary Islands, Ceuta and Melilla excluded)
13.50€ up to 3kg - 16.00€ up to 10kg
EUROPEAN UNION - EUR 3 extra: Spain (Balearics)
37.00€ up to 3kg - 49.00€ up to 10kg
EUROPEAN UNION - EUR 3 extra: Spain (Canary Islands, Ceuta and Melilla)
61.00€ up to 3kg - 73.00€ up to 10kg
EUROPEAN UNION - EUR 4: Bulgaria, Estonia, Ireland, Latvia, Lithuania, Portugal (excluding Azores and Madeira), Romania, Slovakia and Sweden
17.00€ up to 3kg - 22.00€ up to 10kg
EUROPEAN UNION: Cyprus
37.00€ up to 3kg - 61.00€ up to 10kg
EUROPEAN UNION: Portugal (Azores and Madeira), Andorra and Gibraltar
61.00€ up to 3kg - 73.00€ up to 10kg
EUROPEAN UNION: Finland, Norway and Liechtenstein
27.00€ up to 3kg - 32.00€ up to 10kg
EUROPEAN UNION: Greece
31.00€ up to 3kg - 43.00€ up to 10kg
EUROPEAN UNION: Greece (islands) and Corsica
49.00€ up to 3kg - 61.00€ up to 10kg
EUROPEAN UNION: Malta
25.00€ up to 3kg - 37.00€ up to 10kg
EUROPEAN UNION: Turkey
43.00€ up to 3kg - 55.00€ up to 10kg
WHAT ARE THE PAYMENT METHODS?
You can purchase by paying via PayPal or credit card.
HOW DO I CHECK THE STATUS OF MY ORDER?
You can keep track of your order at any time from the MY DETAILS section. You will also be sent a confirmation email at the time of shipment.
I WANT TO CANCEL AN ORDER. IS THAT POSSIBLE?
If you have second thoughts, you have 24 hours to cancel your order.
HOW QUICKLY WILL I RECEIVE MY ORDER?
Delivery time varies from two to nine business days from the email confirmation of successful shipment.
MY ORDER ARRIVED AND I REALIZED I ORDERED THE WRONG SIZE. CAN I EXCHANGE THE ITEM?
Yes. Simply return the item within 5 business days, with the original packaging, notifying the company in advance at firstname.lastname@example.org. Shipping costs for returning the item are the responsibility of the customer.